📦 Return Policy

We want you to love every piece you receive from Rolling Cheese. If you're not completely satisfied, we’re here to help.

🕒 Return Window

Returns are accepted within 7 days from the date you receive your item.

🎥 Required: Unboxing Video

To be eligible for a return, you must provide an unboxing video that starts before opening the package.

  • Photos are not accepted

  • The video must clearly show the packaging, the opening process, and the issue with the product (if any)

This is mandatory for any return or refund request.

✅ Acceptable Return Reasons

  • Items arrived damaged or defective

  • Received the wrong item

  • Other quality-related issues

Returns due to personal preference (e.g. style, size, or color change of mind) are not accepted if the item has been opened or used.

📬 How to Request a Return

Please contact customer service or email us at Rollingcheese@outlook.com with:

  • Your order number

  • Your unboxing video

  • A short description of the issue

Once reviewed and approved, we will provide the return address and next steps.